Writing courteously is a key in success and profits no matter what your company does. To write courteously doesn’t just mean to use thank you, or please, in fact it is more than that. The tone that you use can give a sense of either you don’t care, or you aren’t willing to help the customer, so make sure to use a courteous tone. Some other key things to being courteous are:
Acknowledge letters and emails. Respond to them and let them know that you are working on the issue.
Show that you care. Be quick to respond and keep them updated.
Use polite phrases.
Introduce bad news, ex. Unfortunately…. Or I am sorry to inform you but…..
Be neutral rather than confrontational. When confronting an issue use polite words, rather than harsh ones.
Avoid using you, this places blame on the client and may be offensive.
Writing courteously will help you gain clients, and keep your current clients satisfied and returning to you for business.
Works Cited:
http://www.theenglishweb.com/business-writing-skills/effective-business-writing.php
the purple font is impossible to read and it is too small...consider your reader...you need more voice in your writing. Use "I" to tell your story as it relates to the topic of your post.
ReplyDeleteNice work....
ReplyDeleteI agree..it's not just about saying please and thank you..one's tone needs to be polite in a letter as well. Good job!
ReplyDeleteBeing courteous goes a long way. Even when writing, it feels good to be respected, and when writing in the business field gaining respect from others is very important.
ReplyDelete